Order Information and Acknowledgement
· Order acknowledgement will be faxed or mailed upon receipt of order.
· Proof will be emailed, faxed or mailed and must be signed as approved before production will begin.
· Purchaser’s approval of proof will determine production schedule and delivery date.
· The first and second proofs are included in the price. Additional proofs will incur a non-fundable charge of $50.00 each.
· Purchaser’s contact information must be included on all orders and requests for quote.
· Orders with missing or incorrect information will not be entered until correct and complete information has been received.
Order Cancellation
· Orders held for more than 90 days due to lack of information or approval of drawings will be considered cancelled and subject to labor, material and art charges.
· Orders cancelled or changed after purchaser’s acceptance of proof will be subject to the following charges:
· $92 non-refundable charge after proof creation. Additional, non-refundable custom artwork charges of $92 per hour may apply.
· 70% of plaque price if pattern has been completed.
Artwork
· We require vector-based artwork. Files accepted are: .ai (Adobe Illustrator) .cdr (Corel Draw), dfx (Standard cad format), eps (Encapsulated Post Script). Text must be converted to “paths” or “outlines” before sending the file.
· Price for artwork adjustments or clean up will be charged $92 per hour with a $92 minimum.
· We will advise of additional charges before any artwork adjustments are made.
· Materials such as artwork, photographs and documents will not be returned unless arranged at the time of order.
Payment terms:
· Payment is required with order when no credit is established.
· American Express, VISA and Master Card credit cards are accepted after arrangements have been made with our finance department.
· Net 30 days from invoice date for accounts with established credit.
· A 1.5% monthly finance charge will be assessed on all delinquent accounts.
Sales/Use Tax
Prices are subject to taxes assessed by state, county, city or other taxing authority at place of delivery. For applicable situations, a sales tax exemption and/or resale certificate must be on file for each state to which product is shipped. No credit will be issued if certificate(s) are not on file.
Order Production
· Orders are scheduled to ship within 15 working days of proof approval.
· Orders with custom finishing, multiple pieces, non-standard sizes, and/or pattern work may require additional production time. Please work with your Customer Care Representative for details.
Rush production orders will be accommodated, depending on size and finishing specifications and will be subject to additional charges. Please note: Most orders requiring custom patterns, drawings for approval, artwork, finishing or mounting cannot be expedited.
· Production required in 5 working days will be charged the plaque price plus 100%.
· Production required in 10 working days will be charged the plaque price plus 50%.
· If purchaser’s order is produced by the agreed upon date and expedited shipping is required purchaser will be responsible for additional shipping charges.
Delivery
· Orders will be shipped via UPS ground unless otherwise specified.
· Purchaser is responsible for charges when requesting expedited shipping. Please contact your Customer Care Representative for additional information regarding your delivery requirements.
Transit Claims
Claims for damage, concealed or otherwise, must be reported to your Customer Care Representative within 5 working days of receipt. Failure to do so constitutes acceptance and waiver of any defects. Please inspect products for damage or shortage upon receipt of shipment.
· Telephone your Customer Care Representative immediately to discuss your claim.
· Retain the product, packing materials and shipping cartons until your claim is settled.
· Any adjustments to purchaser’s account will be based upon receipt of a freight bill or damage report certified by the delivering carrier.
Returned goods
Return of Accolade plaques is not allowed without a Return Authorization Form, which must accompany returned product. Contact your Customer Care Representative to request Return Authorization Forms.
Warranty
Accolade warrants products to be free from defects in craftsmanship and materials. Warranty on coatings is two years. Warranty is extended only to purchasers acquiring product directly from Accolade and our authorized dealers. Our obligation is limited to repair or replacement, at our option, FOB destination. No other warranty expressed or implied is granted. Accolade is not liable for any other incidental or consequential damages associated with use, removal or installation.
BUYER’S OBLIGATION TO INDEMNIFY SELLER: In claims by any third party in any action or proceeding wherein it is determined that Cold Spring Granite is at fault, this paragraph does not require indemnity by the Buyer. However, in any other action or proceeding by a third party in which a third party makes a claim against Seller and it is determined that Seller is not at fault, then and in that event, Buyer shall indemnify the Seller and hold the Seller harmless from any and all such claims. In any action by a third party wherein fault is apportioned between Buyer and Seller, each party shall be responsible only for the portion of the fault attributed to it. This agreement is not for the benefit of any third party.
APPLICABLE LAW: This agreement shall be governed by the laws of the State of Minnesota.
FORUM SELECTION: Both parties agree to bring suit only in the Minnesota state court located in the County of Stearns, State of Minnesota. BOTH PARTIES CONSENT TO THE JURISDICTION OF THE MINNESOTA STATE DISTRICT COURT, STEARNS COUNTY, FOR ADJUDICATION OF DISPUTES ARISING OUT OF THIS AGREEMENT. Violation of this covenant will bar recovery by BUYER in any other court.
